Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders ship within 1-3 business days, with tracking provided. Delivery times depend on the selected shipping method.
Where do you ship to?
We currently ship within the United States. For international orders, please contact us to check availability.
What if my order is lost or damaged?
If your order is lost or arrives damaged, contact us immediately with your order details and photos (if applicable), and we’ll assist you.
Payment & Ordering
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled before they ship. Contact us ASAP, as shipped orders cannot be changed.
Returns & Refunds
What is your return policy?
Returns are accepted on sealed items within 14 days, provided they are unopened and in original condition. Singles & graded cards are final sale.
How do I request a return?
Contact us with your order number and reason for return. If approved, we will provide return instructions. The customer covers return shipping costs.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive and inspect your return.
Contact & Support
How can I contact you?
For any questions, visit our Contact Us page or message us on Instagram @arcanegrovecollectibles!
Do you have a physical store?
We are currently online-only, but stay tuned for possible in-person events or pop-up shops!